If you or your recipients are not totally delighted with your product please contact us and we will be delighted to make it right! To speak with a customer care specialist contact us @1-877-736-3352. There is also a Quality Control form inserted in each package to inform us of the satisfaction and the quality of the fruit received.
We make every effort to send each gift as requested, however, in rare instances we may need to make a substitution to your order due to weather or shipment delays. Be assured any item we substitute will be of equal or greater value than the item ordered.
Several Ways to Order
- Order by Phone: 1-877-SEND-FLA (1-877-736-3352)
- For corporate gift giving please call: 1-877-736-3352
- Order by Fax: 1-772-226-3672
- For overnight and expedited orders please call us @ 1-877-736-3352 for rates and shipping timelines.
Customer Service hours - Monday through Friday 8:00AM to 5:00PM (Eastern Time).
How to redeem a Gift Certificate
To redeem your gift certificate, visit our website at:
Simply type the gift certificate code to apply the gift
certificate to your account. We will automatically use this gift
certificate to pay for any purchases you make today or in the future.
You can always check your gift certificate balance from your "My
Seasonal variations in the sizes and shapes of citrus varieties can
affect the weight and number of pieces of fruit that can be packed in
each box. Below lists the approximate number of fruit for our standard gift packs.
1 Tray - All Oranges 12, All Grapefruit 7-11
2 Tray - All Oranges 24, All Grapefruit 14
3 Tray - All Oranges 32, All Grapefruit 24
4 Tray - All Oranges 45, All Grapefruit 32
*Availability may be extended or shorten depending on the seasons crop.
We recommend sending the following sizes:
1 - person... 1 gift tray or taster
2 to 3 people... 2 gift trays
3 to 4 people... 3 gift trays
4 to 6 people... 4 gift trays
Navel Oranges - Navels are large and round with a deep yellowish-orange color. Navel oranges are usually seedless with a medium- thick peel. for easy peeling. Season: November through mid-January.
Holiday Red Navels - Red Navels have a deep red flesh and juicy sweet flavor. This unique variety makes it the perfect holiday orange. Season: December
Tangelos - The Tangelo is a mix
between a grapefruit and a tangerine, resulting in a sweet, tangy
flavor. They are dark reddish-orange in color and the pebbly textured
skin is fairly easy to peel. Season: November through December
Tangerines - Tangerines are small, dark orange fruits with a smooth, easy-to-peel skin and a deep orange color both inside and outside. They have a rich, sweet flavor and easily segmented for a perfect snacking fruit. Season: November through mid-April
HoneyBells - HoneyBells are rare hybrid of a Dancy Tangerine and Duncan Grapefruit, with a bell shaped appearance. HoneyBells have a deep red-orange color, a very sweet flavor, high juice content and have a smooth pebbly textured skin. Season: January
Temples - The Temple is regarded as Florida's finest eating orange. It has an oval shape with a deep orange color, a rich, fuicy flavor with few seeds. The fruit is easy to peel or section. Season: February through mid-March
Valencias - The Valencia orange
has a juicy, rich flavor and aroma. It is medium to large in size, a
round to oval shape and a yellow to orange color. The Valencia has a
smooth texture with a thin peel and is Florida's favorite juice orange.
Season: March through June
Ruby Red Grapefruit - The Ruby Red Grapefruit is known for its exceptionally intense dark red, seedless interior and sweet flavor with very little bitterness. The skin is smooth and yellow with a hint of blush. Season: November through May
White Grapefruit - The White Grapefruit are thin skinned, plump and juicy. The White Grapefruit are naturally sweet, flavorful and a favorite of the locals. Season: November through Apri
Holiday Shipping Schedule
Listed below are the cut off dates for the upcoming holiday deliveries. Orders must be placed by these dates for the standard shipping delivery.
California, Louisiana, Texas, Special Points 12/12/17
Standard US States 12/14/17
We recommend ordering early for the holiday seasons to ensure
delivery. We do however try our best to ship orders after these dates for the Holiday delivery.
Order HoneyBells and we will send a card to your recipients announcing your gift saying "Your HoneyBells will arrive in January!".
For overnight and expedited orders please call us @ 1-877-736-3352
Gift certificates are available for Holiday Gift giving. They can me emailed directly to your recipient.
Shipping schedule to specialty points for the remainder of the season will be on a monthly basis.
Last shipment to Canada - April 11th
Last shipments to California, Louisiana, Texas, Special Points - March 11th
The website order status tracking is currently under construction for viewing. Please contact us directly for tracking shipping status for packages.
How is my fruit shipped?
Standard delivery takes approximately 10-14 days. Our fruit is harvested once the orders are received which takes up to 14 days from the tree to doorstep. Our citrus grove managers are out testing and tasting the citrus to determine the perfect harvesting time which is dependent on weather and ripeness. Once the harvest is approved the fruit is picked and transported directly to our packing facility. During the next 24hrs the fruit is cleansed and inspected for the final packing. The
fruit packs are then transported in climate-controlled trucks and depending on the distance from Florida it can then take up to 5 days for the delivery to the US Post Office
that corresponds to the shipping zip code of the recipient . The final
delivery is made through the local postal carrier of the recipient.
Shipping & Handling charges for standard US states is $11.99 per package. Shipping & Handling charges for Canada is $26.99 per package.Please Note:
addresses must be a deliverable address that the recipients receives
incoming USPS mail. Requested shipping arrival dates are not guaranteed,
but we do make every effort to have your gift arrive near the requested
arrival date. There may be delays due to reasons beyond our control.
We cannot ship to APO addresses.
Why can't Florida Citrus be sent to my state?
We cannot ship gifts to Alaska or Hawaii. Shipments to Arizona, Texas, California and Louisiana have special restrictions for shipping Florida Citrus. Because these states also grow and ship citrus a very special set of guidelines are required and follow a special shipping schedule on preselected dates each month. We only ship all fruit gifts packs to the restricted states. For additional information on shipping to these states please contact our customer service center 1-877-736-3352.
No expedited shipping is available for the restricted states.
Do you ship to Canada?
Shipping and Handling to Canada is $26.99 per package.
We ship to the following provinces of Canada:
MB - MANITOBA (R), NB - NEW BRUNSWICK (E), NL - NEWFOUNDLAND (A), NS - NOVA SCOTIA (B), ON - ONTARIO (K,L,M,N,P), PE - PRINCE EDWARD ISLAND (C), QC - QUEBEC (G,H,J), SK - SASKATCHEWAN (S)
No expedited shipping services are available for Canada.
*Last Shipment to Canada - April 11th
Do you ship to Europe?
At this time we no longer offer shipments to Europe. We apologize for the inconvenience.
For all other questions please refer to the Help links located at the top and bottom of any page or call us at 877-SEND-FLA.